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Dispute Resolution Process

Making a Complaint

Should you wish to make a complaint we ask that you follow the process outlined below. This will aid us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

Sammeln Sie zunächst alle Dokumente, die sich auf Ihre Beschwerde beziehen, denken Sie über die Fragen nach, die Sie beantwortet haben möchten und entscheiden Sie, was wir Ihrer Meinung nach tun sollten.

Next, contact our Support team directly. Remember, if the problem is current, a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager.

If you remain unsatisfied with the response from our Support team, you may then refer the matter to our Compliance Department. They will review your complaint and contact you directly.

You may contact our IC Markets Global Compliance team directly by sending an email to: compliancesc@icmarkets.com or by writing to:

Compliance Department

Raw Trading Ltd

Eden Plaza, Office 209,

Eden Island, Mahe, Seychelles

Wir versuchen, die meisten Angelegenheiten innerhalb von 21 Tagen zu lösen. Einige Beschwerden sind jedoch komplexer und deren Lösungen können länger dauern. Wenn dies der Fall ist, werden wir Sie über unsere Fortschritte auf dem Laufenden halten.

Contact Us

We are here 24hrs a day Monday to Sunday.

Streitschlichtung

We expect that our Support team, or Compliance team will be able to resolve your complaint. If despite our best efforts, you believe your complaint has not been satisfactorily dealt with, you may wish to contact an external dispute resolution scheme.

If you’re not satisfied with the Company’s final response, you have the right to refer the matter to the Financial Services Authority (FSA) of Seychelles .

The Contact details for FSA are:

Financial Services Authority (FSA) Seychelles

PO Boz 991

Bois de Rose Avenue

Roche Chairman Victoria Mahe Republic of Seychelles

(+248) 438 08 00

(+248) 438 08 88