Making a Complaint

Should you wish to make a complaint we ask that you follow the process outlined below. This will aid us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

En primer lugar, reúna todos los documentos de respaldo relacionados con su reclamo, piense en las preguntas que desea responder y decida qué quiere que hagamos.

Next, contact our Support team directly. Remember, if the problem is current, a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager.

If you remain unsatisfied with the response from our Support team, you may then refer the matter to our Compliance Department. They will review your complaint and contact you directly.

You may contact our IC Markets Global Compliance team directly by sending an email to: compliancesc@icmarkets.com or by writing to:

Compliance Department

Raw Trading Ltd

Eden Plaza, Office 209,

Eden Island, Mahe, Seychelles

Nuestro objetivo es resolver la mayoría de los asuntos dentro de los 21 días. Sin embargo, algunas quejas son más complejas y pueden demorar más tiempo en resolverse. Si este es el caso, lo mantendremos informado de nuestro progreso.